FREQUENTLY ASKED QUESTIONS
Booking
To make sure you can get your perfect vintage ring, we recommend that you order this ring along with a Sizey . When you go to your shopping cart, there is a window where you can enter a text. Please indicate there that we will not ship your ring until you have provided the correct ring size. Do you know in advance that the current size of your ring is not the right size? Then choose a different size right away so the adjustment costs will be included in your order.
We often receive this question and the disappointing answer from us is, no. All our vintage jewelry is unique and we have more than one of those. That is why it is so important that you sign up for our newsletter so you will be notified every Thursday at 12:00 as soon as our new vintage drop is online.
Ordering & Returns
Because we currently only have a web shop and no physical store, it is not possible to visit us. To give the best possible picture of each ring, we always perform our photography to perfection. Single product photography, but also when a ring is on hand with a model. In addition, we can also show a video of each ring. Would you like this? Please let us know via email, whatsapp or social media.
At Menina Amsterdam, we understand how special your jewelry is. That is why we pay great attention to safe and efficient delivery. Your jewelry is carefully and discreetly packaged and shipped exclusively including insurance and Track & Trace. In addition, a signature from the recipient is always required for receipt.
When you order a piece in the current size and it is in stock, we can ship it the next day. Often you will receive it the next day (within NL & BE).
If you choose a piece of jewelry in another size than the current one, it will first go to our goldsmith to be adjusted. Here it takes about 5 working days before we send your item.
A pre-order is really made especially for you and we usually send it within 35 days.
Zone 1:
Netherlands & Belgium
Standard Delivery 2-3 business days: FREE
Zone 2:
Austria, Denmark, France, Germany, Gibraltar, Italy, Luxembourg, Monaco, Spain, Sweden.
Standard Delivery 4-5 working days: €12.50
Zone 3:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Moldova, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine.
Standard Delivery 4-5 business days: €12.95
Zone 4:
All other countries.
Standard Delivery 5-7 business days: €22.50
Please note that different delivery times apply for items that require customization. If an item is purchased in its original condition, we ship within one business day. If an item needs to be customized, our goldsmith needs an additional 3-5 business days.
Once we have shipped your order, you will receive an email with a track and trace code. So you no longer have to wait at the door for the delivery man, because you can keep an eye on when your order is delivered yourself.
Yes definitely, you will receive an email after shipment with a track and trace code.
Still not completely satisfied with your ring? No problem! If your ring has not been adjusted and the return label is still intact you may always return it within 14 days of receipt. Go to this page for more information.
Once you fall in love with a vintage piece of jewelry, you can't imagine taking it off! Everywhere you go, your vintage jewelry goes with you. Yet an accident is often in a small corner...
Unfortunately, it can happen to anyone that you just get stuck with your ring on dust, pull open a leg and lose the little stone. Or that you want to take off that beautiful bracelet in a hurry and the clasp breaks. Vintage jewelry is often more fragile and should be worn with caution. Should anything happen to it then we are here for you!
On all our jewelry we give a warranty of 30 days. Should anything happen in that period we will make sure that it will be solved as soon as possible. At our expense of course! But what are the options after the warranty period? Click here for an extensive roadmap.
Material & Product Information
Are you looking for a size that is not listed such as size 16.25? No problem, just tick the nearest size and include the correct size as a note in your order.
By now you've been the proud owner of your jewelry for a while and notice that your items have become less beautiful after all. Your gold rings no longer shine as beautifully as before and the stones may have become a bit dull. Then it's time for a good polish! There are some hooks and eyes involved here as well, so before you enthusiastically start polishing, read on for a while.
Even though you treat your jewelry nicely, they can become dull or dirty. It is then important that you clean them properly. Not every material can be cleaned the same way. With one material you will have to be more careful than with another, in any case never just use cleaning agents or other chemical substances to clean your jewelry with. To make the picture clearer for you, we have described for the most commonly used materials how you can best clean them.
Gold jewelry
When your jewelry has become dull you can best polish it with a cleaning cloth that you can easily order online. Gently rub the cloth over your jewelry and voila, good as new.
Diamonds and stones
Due to grease from your skin, oil and soap, your diamonds and other stones can lose their shine. To make them shine like never before, it's best to soak them in a lukewarm bowl of water with mild soap. Then gently brush the dirt from the stone with a new toothbrush, rinse your jewelry and gently pat it dry.
On all our jewelry, we issue a 30-day warranty. Should anything happen during that period we are going to make sure that it is fixed as soon as possible. At our expense of course! But what are the options after the warranty period? Click here for an extensive roadmap.
To super easily measure your ring size yourself, we have the Sizey for you! You can order it here .
At your hands, vintage jewelry begins a new chapter. A journey that continues in your sparkling presence. It should start well. That's why we offer you the possibility of adjusting your ring at any time. Would you like to have your ring adjusted? Then click here and follow the steps.
On all our jewelry we provide a 30-day warranty. Should anything happen during that period we are going to make sure that it is resolved as soon as possible. At our expense of course! But what are the options after the warranty period? Click here for an extensive roadmap.
Payment information
You can pay with Paypal, Credit Card, Klarna, Google pay, Apple Pay and iDeal, among others.
Yes! Menina Amsterdam has been around since 2019 and we have now received more than 250 reviews with an average of 5 stars. In addition, we are affiliated with Webwinkelkeur who ensure that we do business fairly.
quality
All our vintage jewelry is checked by two independent goldsmiths for authenticity of material and stones. We therefore sell only solid gold jewelry with real natural stones. This also applies to our own Menina Collection. Should this differ for a particular product we will clearly state this in the product information.